Tag: Dynamark

HAGERSTOWN, Md.—Dynamark Monitoring, Inc. launched Instant Connect platform, their newest solution in a growing lineup of features and an intuitive, user-friendly way for customers to interact with their alarm. Customers can group chat with their entire contact list, cancel or verify alarms, and even request service, all without the need to download an app.  “Our goal was to create a very intuitive interface that really improved and modernized the customer experience,” Trey...

HAGERSTOWN, Md.—Dynamark Security Centers in late September announced its purchase of Buckeye Protective Services, in Canton, Ohio, as a redundant central station to its monitoring center based here.The deal was finalized on Sept. 20. In addition to the central station, all Buckeye employees are joining Dynamark, including 12 operators. Buckeye has more than 100 dealers.“Currently, the central stations are operating independently,” Trey Alter, president and CEO at Dynamark, told...

HAGERSTOWN, Md.—Throughout the past year, Dynamark entered some new areas: it moved into a new 24,000 square-foot facility, launched a funding program for its dealers, and entered the mPERS space through working with Numera's Libris device. Company CEO Trey Alter looks ahead at 2017 as the “year of improvement.” “This year our theme is it's all about service, both for Dynamark customers and helping our dealers provide better service to their customers. It's easy to create...

HAGERSTOWN, Md.—Dynamark announced in late September a new funding program for its alarm dealers, allowing dealers to get loans for their accounts. Hank Groff, senior VP of sales and business development for Dynamark, told Security Systems News that the funding program is a new approach for the company. “It really is fulfilling a demand by security companies across the country of providing a financial solution for them to continue to be independent and working with a central station that...

TYSONS, Va.—SecurityTrax, a cloud-based CRM offering from Alarm.com, integrated with four new monitoring centers recently.Jeff Hansen, president of SecurityTrax, said that its integrations set the SecurityTrax CRM apart from others.“The focus of SecurityTrax really is to provide a platform to our dealers so they can automate processes and to help them run their business more efficiently. … [What] is unique to the SecurityTrax offering is that we really have a full suite of robust integrations...

HAGERSTOWN, Md.—Dynamark moved its headquarters into the same building as its monitoring center—a 28,000 square-foot space.“We needed more space, both now and to have room to grow in the future, and we wanted to set the office up and consolidate them,” Trey Alter, Dynamark's president and CEO, told Security Systems News. “We purchased the building in 2008, when we constructed the central station.”Specifically, Dynamark will use the new, larger space for its service,...

HAGERSTOWN, Md.—Dynamark has entered the mPERS space, working with Numera and the Libris device, and introduced a new mPERS program to its dealers.“We've been looking at PERS products for the last several years, really thought there was opportunity in the mobile PERS space for the everyday alarm dealer, but we couldn't find a product that we were really excited about,” Trey Alter, Dynamark president and CEO, told Security Systems News.Alter said that Dynamark has been offering PERS...

HAGERSTOWN, Md.—Dynamark has a new way to communicate with its partners, a recently created partner council, which will meet regularly to give the company feedback.In selecting council members Dynamark sought experienced, high quality partners who would be “honest with us and tell us where we are doing things that were conducive to a dealer program,” Hank Groff, Dynamark's SVP of sales and business development, told Security Systems News.Dynamark chose three business owners to make...

Rich Cowan is Dynamark's new director of sales for the western U.S., “basically, everything west of Texas,” as he described it. “My job is to introduce Dynamark to the western United States,” he said, a territory where the company is less prevalent. Prior to this role, he worked for COPS Monitoring for 12 years. Security Systems News caught up with Cowan, based out of Gilbert, Ariz., and asked him five questions.Have you always lived in Arizona?No. I was born and raised on...

HAGERSTOWN, Md.—Dynamark, an established East Coast monitoring center, plans to go west in 2016, Hank Groff, Dynamark's senior vice president of sales and business development, told Security Systems News.“We're looking for central stations that want to sell, preferably in the western U.S., and then any alarm companies who would also like to sell—no particular size in mind.”The company didn't complete any acquisitions in 2015 or 2014, Groff said, but plans to be “aggressive”...