Tag: MONI Smart Security

DALLAS—MONI Smart Security recently announced an exclusive, long-term trademark licensing agreement with The Brink's Company, bringing about a complete rebranding of MONI and LiveWatch to BRINKS Home Security.“It's a really mutually beneficial deal. They wanted a national partner that would really leverage their brand, and we wanted a brand that people knew,” MONI CEO Jeff Gardner, soon to be CEO of BRINKS Home Security, told Security Systems News. MONI dealers will go to market...

DALLAS—MONI Smart Security on Dec. 11 announced a renewed relationship with Skyline Smart Home Protection, based out of Los Angeles. Starting on Jan. 1, 2018, Skyline will begin selling exclusively for MONI. “We're really excited about it and it really comes at a good time for us—to start off the year with a great new partner,” Jeff Gardner, CEO of MONI, told Security Systems News. “One of the things that drives our revenue growth at our company is the strength of our...

DALLAS—Renee Mallonee, director of marketing for MONI Smart Security, has been with the company for 10 years, starting as a marketing coordinator in 2007 and also serving as a marketing manager before entering her current role.“I've really had a nice career trajectory here at MONI and been able to grow the team,” she told Security Systems News. The company has increased its marketing efforts since Mallonee started, she noted.The marketing team consisted of about five employees when...

Rusty Fouse, 36Central region field operations manager, MONI Smart SecurityDallasRusty Fouse has been with MONI Smart Security since 2014. As the company's central region field operations manager, Fouse works with a team of technicians.“We're primarily focused on making sure that every day we're delivering exceptional customer service and taking care of our customers,” Fouse said. “I really do love what I'm doing and I've found a great home here at MONI—so, I'm enjoying it.”As...

SAN FRANCISCO—Nest announced on Sept. 20 that it would expand more into security, adding a variety of security-related products to the company's portfolio. The company is exclusively partnering with MONI Smart Security for professional monitoring at launch.“Nest is delivering on the next phase of our strategy to create the thoughtful home," Marwan Fawaz, chief executive officer of Nest, said in the press release. “We've had quite a year so far, expanding into 11 more countries,...

Cindy Nash is MONI Smart Security's chief information officer and has been with the company for about a year and a half. “My team and I are responsible for providing all of the technology platforms and support for the company,” Nash said. Security Systems News caught up with Nash to talk about her home security system.What kind of system do you have?At home, I have a 2GIG GoControl system. [That] is my panel, and then I have a number of Z-Wave products that, for example, provide me a...

LAS VEGAS—MONI Smart Security, exhibiting at ISC West under its new name, expects discussions on new programs and partnerships at the show this year.MONI Smart Security COO Bruce Mungiguerra spoke with Security Systems News about the company's expectations for ISC West. “We'll actually be spending some time at ISC talking about what we've been doing around the brand, what we've been doing around improving the level of service we can provide as an organization,” he said.The company...

DALLAS—Last September, when Monitronics changed its name to MONI Smart Security, it also said it would be pushing its brand toward consumers more. In line with that, MONI started a new initiative: its Customer Bill of Rights. “Products and price are relatively similar across companies within the industry. The true differentiator, in this industry, can be customer experience,” Jay Autrey, recently promoted chief customer officer at MONI, told Security Systems News. “We want...

DALLAS—ASAPer, MONI Smart Security's latest monitoring offering, will allow alarm users and their emergency contacts to quickly communicate and determine the validity of an alarm.“We really wanted to have a central communication hub whether the customer—the subscriber—could easily communicate with our monitoring facility, as well as communicate with their emergency contacts,” Grant Graham, MONI's director of monitoring operations, told Security Systems News. “Any...

MONI Smart Security, formerly Monitronics, recently promoted its SVP of operations, Bruce Mungiguerra, to the role of COO. In this new role, Mungiguerra will be “Shifting some focus off of customer care leadership and increasing focus on dealer operations, innovating our dealer channel through dealer enablement, sales training and building a stronger more efficient field operations group within in MONI,” he told Security Systems News in an email interview. Since joining the company...