Tag: Steve Crist
Central Monitoring Operators: training, empathy and thinking really fast
August 30, 2017Kenneth Z. Chutchian
YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what's going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.Experts at four security firms weighed in recently on the stressors and satisfaction that operators experience—and the kinds of support these employees receive to keep fresh.“It...