Tag: Tech Tracker
Pro 1 tracks techs
May 12, 2011Tess Nacelewicz
ROMEOVILLE, Ill.—Protection 1 announced May 3 it is “revolutionizing customer service” with two new initiatives.
One is Tech Tracker, a new service free to Protection 1's residential, commercial and national accounts customers that electronically notifies them when a technician is en route, and provides such information as the technician's photo, certifications and qualifications.
Also, the company said, it has eliminated its automated attendant so that callers get a real person...